Exciting Opportunity: Customer Care Specialist

About Us

We are a passionate outdoor retail company that believes in the joy of adventure. Our team is dedicated to providing exceptional service to our customers, whether they’re looking for hiking gear, camping equipment, or clothing. We pride ourselves on creating a friendly, supportive work environment.

Position Overview

We are looking for a Customer Care Specialist to join our call center team. This role is perfect for someone who loves helping others and is eager to work in a fast-paced environment. You will be the first point of contact for our customers, helping them with inquiries, guiding them through their purchases, and resolving any issues.

Key Responsibilities

Assist customers with product inquiries and orders via phone, email, and chat.
Provide accurate information about products, services, and promotions.
Handle customer complaints with care, ensuring a positive resolution.
Process returns and exchanges smoothly and efficiently.
Maintain customer records and update information as needed.
Work with the team to achieve daily goals and improve service processes.

What We’re Looking For

To thrive in this position, you should have a friendly demeanor and a passion for helping people. Ideally, you will have:

Previous experience in customer service or a related role.
Strong communication skills, both verbal and written.
Ability to work in a team and independently.
Familiarity with outdoor retail products is a plus but not required.
Ability to learn swiftly and adapt to new software and procedures.

What We Offer

Joining our team comes with great perks. You will enjoy:

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Generous employee discounts on all products.
Flexible work schedules to support work-life balance.
Ongoing training and opportunities for advancement.

Why Work With Us?

We believe in the spirit of adventure and supporting our community. Here, you won’t just be an employee; you’ll be part of a family that shares your love for the outdoors. We foster a positive culture and encourage personal growth.

How to Apply

If you’re excited about helping customers and want to join a friendly, enthusiastic team, we’d love to hear from you! To apply for one of our REI call center jobs, please submit your application on this page.

Conclusion

Take the first step in your career journey with us. Be a part of a team that values passion, dedication, and the joy of the outdoor lifestyle. We can’t wait to meet you!