Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: £20 To £30/An Hour

Location: United Kingdom

Full Job Description

Exciting Opportunity: Customer Service Representative at SEPTA

If you enjoy helping people and love being part of a team, we have just the job for you! SEPTA is looking for a dedicated Customer Service Representative. This is not just a job; it’s a chance to be part of something important in our community.

About SEPTA

SEPTA is the key to public transportation in the Philadelphia area. We provide services that help people get to work, school, and everything in between. Our team is focused on giving the best experience for all travelers. We connect with our community, and we want you to be part of that connection!

Your Role

As a Customer Service Representative, you’ll be the friendly voice that commuters turn to for help and information. You will handle various inquiries, resolve issues, and ensure everyone has a great experience using our services.

Key Responsibilities:

• Answer customer questions via phone, email, and in-person.
• Provide information about routes, schedules, and fare options.
• Assist customers with ticket purchases and account issues.
• Resolve complaints quickly and effectively.
• Keep accurate records of customer interactions.
• Work closely with your team to improve service delivery.

Who You Are

We’re looking for someone who loves helping people and is great at communicating. You should be good at listening and finding solutions that work for customers.

Our Ideal Candidate:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Patience and empathy when dealing with customer concerns.
• Ability to work in a fast-paced environment.
• Experience in customer service (preferred but not required).

What We Offer

We appreciate our team members and work hard to create a positive environment. You’ll enjoy many benefits when you join our team:

Benefits Include:

• Competitive salary and benefits package.
• Flexible scheduling options.
• Opportunities for growth and development within the company.
• Comprehensive training program.
• Supportive and friendly work culture.

Why Work With Us?

Joining SEPTA means you’re not just getting a job; you’re joining a family. You’ll meet amazing people and have a chance to make a difference every day. Whether it’s helping a commuter reach their destination or resolving a ticket issue, you’ll feel a sense of accomplishment with every interaction.

How to Apply

If you’re ready to take the next step in your career and join the wonderful team at SEPTA, we encourage you to apply. Just follow the instructions on this page to submit your application.

Join Us!

We can’t wait to meet you! Come be a part of our mission to provide outstanding service in our community. Your journey with SEPTA starts here!